The life of a helmet depends on how it is used. A helmet should be replaced
if one or more of the following points apply:
1. There was a fall that resulted in an impact on the helmet.
2. The helmet fits looser than when it was purchased due to frequent use.
3. The EPS liner has come away from the helmet shell.
4. The EPS liner shows signs of wear and is beginning to break up, or if it
has been exposed to heat or a solvent and has melted.
SERVICE: SHOEI helmets are covered by a five-year, limited warranty, and SHOEI
will repair or replace the helmet if it is found to suffer from flaws in materials
Shoei offers a free impact and safety inspection service for any SHOEI helmet.*
To have your helmet inspected, please send it to:
3002 Dow Ave, Suite 128
Tustin, CA 92780
Be sure to include a letter with a brief description of the issue with the
helmet, as well as a daytime phone number and return address. Once we receive
the helmet, it will take 1-3 business days to complete the inspection. Upon
completion, the helmet is returned to you with a letter stating the findings
of our inspection. Your helmet is returned to you whether it passes the inspection
or not. There is no charge for the inspection, and the UPS Ground return shipping
You can also see our video explaining how
to ship your
SHOEI helmet for impact inspeciton service.
*For residents of US and Canada only.