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SERVICE & SUPPORT

 

Your Shoei helmet is covered under warranty for five years from purchase date or seven years from the date of manufacture, whichever comes first. The warranty covers all manufacturing defects. Please note that damage caused by the consumer, (i.e. dropping the helmet), etc., is not covered under warranty.

E-MAIL US A QUESTION: customerservice@shoei.com

GET EXPERT HELP: (714) 730-0941 (9am - 5pm PST, Monday - Friday)

TO HAVE YOUR HELMET IMPACT INSPECTED FOR FREE*, PLEASE SHIP IT TO:

3002 Dow Ave, Suite 128, Tustin, CA 92780  Attn: Inspections


Be sure to include a letter with a brief description of the issue with the helmet, as well as a daytime phone number and return address. Once we receive the helmet it will take 1-3 business days to complete the inspection. Upon completion the helmet is returned to you with a letter stating the findings of our inspection. Your helmet is returned to you if it passes the inspection or not. There is no charge for the inspection, and the UPS Ground return shipping is free. To see a video on how to pack your helmet for shipping, click here.


*For USA and Canada residents only.